Policies + Shipping

All sales are final. No returns, exchanges, or cancellations are accepted.
We are unable to accommodate planner cover style changes, cancellations or exchanges, as well as any name, shipping, or billing changes after an order has been placed. We do not have the ability to combine or split orders, add discount codes or products, or contact shipping companies to correct shipping addresses post the checkout process. Unauthorized returned packages will not receive a refund or credit.

If you have received a damaged/defective item from an order placed in our online shop, please contact us upon receipt with your name, order number, nature of the issue, and attach a photo to your email. We can not process exchanges for damages if the product has been written in, used, or mishandled.
If you have received a damaged/defective item from another retailer, please contact that retailer directly for a resolution. The retailer will contact us if necessary. Thank you!

Our shipping and processing charges are intended for order processing, handling, packing of the products you purchase, and delivering them to you. Shipping rates are based on real carrier rates and vary depending on the products ordered and destination. To determine your specific shipping cost, you must add the items your cart, input your address and calculate shipping rates.
Our free shipping promo applies to orders shipping to the same address and contain shippable items where the product subtotal (pre tax + shipping and post promo codes) are $100 and over.
*Please note: Orders shipping to different addresses may not be combined to qualify for free shipping. Applying discounts during the checkout process may bring the subtotal below this threshold, and will no longer qualify for free shipping. eGift Cards are sent via email, and so do not require shipping. Therefore, they do not qualify toward any offered shipping promotions.

Processing time or an estimated shipping date will be clearly noted in the product description of the item you order. Products typically ship within 2-4 business days (M-F), excluding holidays. We do not offer overnight, express, or expedited shipping. You will receive a shipping confirmation email with tracking once the package ships.

Products are packaged with only the essential packaging to decrease our processing time and ensure you get your Day Designer® as quickly as possible! Each Day Designer® is wrapped in bubble wrap, nestled inside of a white storage box, and placed in a mint green shipping box to prevent damage during transit. Please note: The green box is intended to serve as a shipping box only - It is not intended to serve as a gift box.

You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
If you aren't noticing your confirmation emails in your Inbox, be sure to check all of your email accounts, as well as your Spam/Junk folder. If you feel you may have entered your email address incorrectly during the checkout process, simply contact us and we'd be happy to help!
Products typically ship within 2-4 business days (M-F, excluding holidays), if not sooner. Our goal for customer service is to always under promise and over deliver. Because of the variations that can occur in production and processing time, we cannot quote any shipping times other than what has been stated above. Many fluctuations can affect the delivery process. The carrier does not guarantee a delivery date; rather will provide their best estimates, which may update during the transit process. Due to this, we advise customers to refrain from shipping packages to addresses that will only be occupied for a short period of time, such as hotels.
We occasionally print labels in advance of the shipment being packed. This will generate a shipping confirmation email with tracking information; however, the order will not proceed until the package is shipped and received by the postal carrier.

We will ship orders to the address you provided upon checkout. We do not have the ability to correct shipping addresses post the checkout process. Please double-check that your information is correct prior to completing your purchase. Once your order is received by the carrier, Day Designer® is no longer in control of the shipment. The carrier does not provide us with different information than they provide you with the tracking number.

If your package gets returned to us due to an invalid or undeliverable shipping address, we'd be happy to reship your item, with the cost of shipping to an updated shipping address.
If the carrier has damaged or lost the shipment, a claim will need to be filed. We will be happy to help you with this process, and initiate a replacement!

Shipping carriers do not guarantee a delivery date; rather will provide their best estimation. Carrier estimations are calculated by travel distance and current volume. Varying factors, such as busy holidays, severe weather conditions, or failed delivery attempts may cause exceptional delays.
Severe weather and emergency events across the U.S. may delay final delivery of your mail and packages. We thank you for your patience during the delivery process!
All that said, U.S. shipments typically take 2 - 4 business days from the date the package is received by the postal carrier. Please refer to your tracking number for the most up to date information. The carrier does not provide us with different information than they provide you with the tracking number. We know customers are excited to receive their Day Designer®, and we do everything in our power to get it to you quickly!

You may view your order history, and print order receipts at any time by signing into your account in our online shop.

Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, returns/exchanges, or unforeseen delivery delays that are out of our control.

We do not offer international shipping at this time. A limited selection of our Flagship Edition planners can be found on Amazon.com and Amazon Canada. You may always check in with our retail partners to inquire about their international shipping policies!